IT Technician Intern (Industrial Solutions)

Hendersonville, NC

Internship

Onsite

Intern

BorgWarner is a company with nearly a 100-year legacy of innovation, focusing on advanced mobility solutions. The IT Technician Intern will be responsible for enhancing and supporting the IT customer environment, providing specialized IT services, and supporting IT infrastructure teams as needed.

Responsibilities

Helps to build and maintain good relationships with staff and IT infrastructure teams
Ensures quality services are performed to the agreed SLA
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
Understands Incident, Problem and Change Management principles
Ensures first class IT Service Delivery across locations for infrastructure services
Ensures that remote and on-site support issues are resolved to customers satisfaction
Support the setup of processes around Service Management
General Computer Desktop & Laptop support
Configure new and existing devices according to corporate standards for deployment
Desktop Application installation and troubleshooting
Maintain Licenses Management and version control
Hardware Refresh Project involvement
Maintains client security settings (e.g. admin rights, software installs, etc.)
Support staff by phone, email, chat, etc
Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
Support of Local Production/Manufacturing Connectivity
Printer installation, configuration & support

Qualification

Required

Pursuing a Bachelor's degree in Information Systems, Computer Engineering, or a similar field
Strong customer focus and service delivery
Process management
Drive for results
Listening and action oriented
Comfortable presenting technical topics to technical and non-technical associates
Problem solving with functional / technical skills
Ability to engage and work with outside vendors or partners
Self-motivated with strong work ethic
Ability to understand local operations but also learn and understand the global enterprise
Expertise and practice with a manufacturing environment

Preferred

Benefits

This is a paid internship.
Pay rate is based on the intern’s academic standing.
Students may be eligible to receive housing support and travel reimbursement.

BorgWarner is an automotive supplier of mobility solutions for the vehicle market.

Glassdoor

3.2

Founded in 1928

Auburn Hills, Michigan, USA

10001+ employees

http://www.borgwarner.com