Intern, I&T Solution Management (Security Applications)- EN
Montreal, Quebec, Canada
Internship
Onsite
Intern
CN is a premium railroad committed to excellence and safety in delivering services. The Intern, Solution Management – Security Applications will provide day-to-day support for security applications, ensuring their successful implementation and ongoing operation while participating in ITIL best practices.
Responsibilities
Troubleshoot application-related issues and inquiries as well as follow up with backend support when required
Perform software administration, configuration, evolution, upgrades and patches
Perform incident handling, service restoration, logging and tracking
Interface with business colleagues, Information and Technology (I&T) Help Desk, I&T Command Center (ITCC), I&T support teams or Vendors
Provide Subject Matter Expert (SME) knowledge and key requirements for the operationalization and support of the application
Qualification
Required
Understanding of Identity and Access Management (IAM) principles
Knowledge of privileged access management (PAM) solutions
Experience with one of the following IAM platforms: IBM Security Identity Manager (ISIM), Saviynt, CyberArk, SecureAuth MFA, ServiceNow, Active Directory, Systems, Applications, and Products (SAP), Linux
Ability to configure and customize IAM applications as an administrator
Hands-on experience working with databases
Excellent problem-solving, analytical, and troubleshooting skills
Ability to meet deadlines and handle time effectively
Strong communication and interpersonal skills
Fluently bilingual, both written and verbal (English, French)
Proficiency in JavaScript and Structured Query Language (SQL)
Working towards a Bachelor's Degree in Computer Science, Information Systems or equivalent (minimum of 2 years completed)
Preferred
Any experience/education/skills/knowledge for these above would be considered as an asset
Benefits
CN is a North American transportation and logistics leader focused on supply chain innovation and collaboration.
