International Motors, LLC is hiring a Service Solutions Digital & AI Intern to improve a real business workflow and deliver a tested, documented digital solution. The intern will work with business and technical partners on workflow analysis, analytics, automation, digital products, and responsible AI, then support testing, adoption, and handoff.
Responsibilities
Workflow Discovery and Requirements: Meet with stakeholders to understand workflows, document current processes, identify users and pain points, and translate business needs into clear requirements and measures
Data, Analytics, and Improvement Opportunities: Explore business and operational data, evaluate current processes, and identify opportunities to reduce delay, rework, manual effort, or inconsistent decisions through analytics, automation, digital tools, or AI-assisted approaches
Practical Solution Development: Collaborate with business and technical partners to develop a practical prototype, form, workflow, application enhancement, analysis, knowledge solution, or other digital improvement. Assignments may support service operations, finance, connected services, contracts, warranty, parts, supply chain, or customer and dealer experiences
Testing, Quality, and Responsible Use: Test digital solutions and validate analytical or AI-assisted outputs, identify issues, incorporate user feedback, and document quality checks and human-review steps while following approved-tool, security, and data-handling guidance
Adoption and Handoff: Support implementation and ongoing improvement by creating documentation, a runbook or standard operating procedure, training materials, a backlog, and clear next steps. The goal is to leave the business with a usable asset, documented process, analysis, or validated prototype that has been tested with users and is ready for continued ownership
Communication and Cohort Experience: Share progress through regular check-ins, participate in onboarding, digital and AI learning, peer sessions, and business exposure activities, and present your work at a final showcase
Qualification
Required
Pursuing a Bachelor's or Master's degree
For Legal Jobs: Pursuing a Juris Doctor degree or Doctor of Law degree (J.D.)
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. does not anticipate providing employment related work sponsorship for this position (e.g., H-1B or F-1 status)
Preferred
Pursuing a degree in business analytics, data science, computer science, information systems, engineering, industrial engineering, supply chain, finance, economics, design, or a related field
At least sophomore standing for undergraduate students at the time of application
Coursework, project, internship, or practical experience in analytics, process improvement, design, software development, automation, or related areas
Ability to map a process, work with data, test results, document work, and learn new tools or business domains quickly
Self-starter with an entrepreneurial mindset and the ability to work through ambiguity
Critical thinking and structured problem-solving abilities
Strong communication skills and ability to work collaboratively in a team environment
Familiarity with tools such as Microsoft Office, Excel, Power BI, SQL, Python, workflow automation, UI/UX tools, or AI-assisted technologies
Sound judgment when working with data, analytical results, and AI-assisted outputs
Benefits
For intern and co-op positions, benefits are limited to paid time off (PTO) and paid company holidays during the assignment.
We were Navistar, but we are getting back to our roots as International. Follow us at International and join us on the road ahead.
