Manulife is a leading international financial services provider. The Product Analyst Intern supports the Canada Retirement Product team through product research, member experience analysis, business insights, analytics, and product delivery activities, collaborating with cross-functional teams to improve retirement plan experiences and operational efficiency.
Responsibilities
Support the Product team in analyzing member, sponsor, and business needs to identify opportunities for product enhancements
Conduct market, industry, and competitive research to support product strategy and business cases
Assist in gathering, analyzing, and interpreting data to provide actionable insights and recommendations
Support the development of business requirements, process maps, user stories, and product documentation
Contribute to member journey mapping and customer experience assessments
Assist Product Managers in coordinating product initiatives and enhancement projects
Participate in cross-functional meetings and support project tracking activities
Help validate business requirements and support testing activities during product releases
Monitor and report on key performance indicators (KPIs), product adoption, and customer experience metrics
Support the preparation of materials for governance meetings, executive updates, and stakeholder presentations
Create reports, dashboards, and presentations that communicate product performance and business insights
Analyze operational, customer, and digital experience data to identify trends and opportunities
Support ongoing measurement of strategic initiatives and product enhancements
Assist with ad hoc data analysis and research requests
Partner with stakeholders across Product, Digital, Technology, Operations, Compliance, Marketing, and Customer Experience teams
Contribute ideas and recommendations to improve member experiences and operational effectiveness
Support documentation and knowledge-sharing activities within the Product organization
Qualification
Required
Currently enrolled in a bachelor's or master's degree program in Business, Commerce, Economics, Data Analytics, or a related field
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Interest in product management, digital experiences, financial services, or customer experience
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Ability to organize information, manage multiple priorities, and meet deadlines
Strong attention to detail and willingness to learn
Curiosity and a passion for learning
Strong analytical and critical thinking abilities
Demonstrated initiative and ownership of assigned work
Ability to communicate insights clearly and effectively
Strong teamwork and collaboration skills
Customer-focused mindset
Comfort working in a fast-paced, evolving environment
Ability to synthesize information and make evidence-based recommendations
Preferred
Experience with data analysis, visualization tools, or user research is considered an asset
Benefits
Exposure to end-to-end product management in a leading financial services organization.
Experience working on strategic digital and member experience initiatives.
Opportunities to collaborate with senior leaders and cross-functional teams.
Development of business analysis, product management, and stakeholder management skills.
Hands-on experience using data and customer insights to drive business decisions.
Hybrid working arrangement
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
