First American is a federal savings bank that has provided banking, wealth management, and trust solutions for more than five decades. This internship offers college students hands-on experience in product management initiatives, focusing on digital platforms, customer discovery, and early-stage product evaluation.
Responsibilities
Partner with Product Managers, Product Marketing, UX, and Product Development teams to support product discovery and platform initiatives
Participate in customer and market research across Escrow, Title, Short‑Term Property Management, and HOA use cases
Support discovery efforts by identifying customer needs, workflows, and unmet problems
Contribute research insights that inform roadmap development and product decisions
Provide input on the customer experience for a new digital platform
Qualification
Required
Proficiency in MS Office Suite applications
An interest and willingness to learn about the Mortgage, Real Estate, Financial, Title Insurance or related industries
The ability to solve problems, be detailed oriented and be conscientious about all work completed
An ingrained concern for the customer and representing our Company in the best professional manner as possible
The potential to excel in the following competencies: Communication, Customer Focus, Ethics & Integrity, Teamwork & Adaptability, Productivity & Initiative
Outstanding interpersonal skills
Interest in product management fundamentals, discovery practices, and customer‑centric problem solving
Curiosity around digital platforms, customer experience design, and how front‑end experiences connect to back‑end systems
Familiarity with or interest in market and customer research methodologies
Strong critical thinking, synthesis, and communication skills
Interest in learning how sub‑accounting supports B2B2B and B2B2C business models (accounting concepts taught in context)
Preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
