Accor is a global hospitality company focused on responsible hospitality, service, and achievement across its hotel brands. The Trainee RM Product and Services supports the Revenue Management on Demand department and Commercial Services team through hotel healthchecks, reporting, market research, communication, and project collaboration to optimize product offerings and deliver the team roadmap.
Responsibilities
Provide support for hotels by performing IDeaS healthchecks and/or coaching. Support can be requested by hotels directly, identified through hotel performance or using RMS alerts on configuration
Maintain regular reports outlining trends, customer feedback, and market insights
Conduct market research to identify customer needs, competitor offerings, and industry trends. Summarize findings and present actionable recommendations to the team
Supports the communication to the RM team with aim that information is clearly understood and instructions are applied accordingly
Participate in key Accor projects and help deliver company ambition
Collaborate with the Product & Services team and ensure alignment with business objectives
Qualification
Required
Strong understanding of RM and BI platforms, along with revenue management principles
Ability to communicate complex data insights in a clear and compelling way
Proven project coordination skills with the ability to manage multiple priorities
Strong problem-solving capabilities combined with a customer-focused mindset
Experience coordinating user acceptance testing and managing feedback processes
Proactivity with strong influencing and persuasion skills
Flexibility and ability to adapt
Customer-focused approach with a commitment to delivering value
Excellent communication skills, both written and verbal
Strong collaboration and interpersonal skills
Analytical thinking with a strategic mindset
Preferred
Benefits
Full-time internship
On-site work arrangement in London
Pilot Flying J operates over 650 travel centers serving drivers across North America.
