Southwest Airlines is an airline company offering digital products across the Customer journey. The Digital Product Intern will rotate across Digital Product teams, supporting product management activities such as discovery, roadmap and backlog discussions, Agile ceremonies, and performance analysis. The intern will also contribute to strategic initiatives, stakeholder collaboration, research, recommendations, and a capstone product presentation.
Responsibilities
Support the Frontline Employee Advisory Board through meeting content development, feedback gathering, synthesizing insights, and making recommendations
Assist with the implementation of strategic initiatives, including requirements gathering, defining acceptance criteria, providing input on training materials, and go-live support
Help facilitate interactions between frontline representatives and senior leadership
Conduct research on new technology solutions, manage vendor relationships, and develop business cases
Absorb available information and opinions, construct hypotheses, and apply ingenuity and creativity throughout the project life cycle
Anticipate and resolve issues and problems proactively
Leverage departmental resources to gather relevant information and connect diverse data to develop actionable insights
Diagnose issues effectively and make realistic, high-quality recommendations to working teams and leaders
Communicate proactively with stakeholders and project teams to ensure timely project delivery
Collaborate with others to build communication plans
Develop and deliver effective presentations, sharing results and telling the story behind the data while fielding questions
Identify Customer Friction and opportunities across product areas
Connect insights that may not be visible within a single product team
May perform other job duties as directed by leaders
Qualification
Required
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available
Commitment to critical and analytical reasoning
Excellent communication and time management skills
Self-motivated and team-oriented
Must work well with others as part of a team
Excellent verbal and written communication skills and ability to interact professionally with a diverse group, including Senior Leaders, Union Leadership, and subject matter experts
Ability to express ideas clearly in documents with proper organization, structure, grammar, and terminology suited to the audience
Must be able to handle multiple situations simultaneously with strong attention to detail
Able to properly manage highly sensitive and confidential information
Must demonstrate good judgment regarding confidential, proprietary, and sensitive Company information
Must be technically proficient with Microsoft Office products, especially Word and PowerPoint
High School Diploma, GED or equivalent education required
Progress toward a degree, major, or minor in Business, Business Analytics, Marketing, Strategic Planning, Innovation, Entrepreneurship, Management Information Systems, Communications, Economics, Operations Management, Supply Chain, Engineering, Technology, Strategy Development, Data Analytics, Aviation Management, Hospitality or similar degree required
To be eligible, you must be currently enrolled as a full-time student at the time of application and during the internship
Minimum 2.5 cumulative GPA at the time of application
Preferred
Progress towards a 4-year undergraduate degree preferred
At least 3 semesters remaining at the time the internship ends is preferred
Preferred: Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access)
Preferred: Knowledge and/or experience using 5S or Lean Six Sigma process improvement methodologies
Preferred: Demonstrated interest and involvement in aviation
Preferred: Previous school and/or community leadership role
Preferred: Previous experience in problem-solving and working on a team
Benefits
Stipends may be offered based on eligibility and program criteria.
Free, unlimited space available travel privileges for yourself (taxes and fees may apply on international travel).
Interns will be provided any required equipment, such as a laptop, for the internship.
Southwest Airlines operates a commercial airline that provides scheduled passenger air travel to destinations.
