GeoComply makes sure people online are who they say they are, and where they say they are. The Product Operations Intern will focus on improving customer performance and proactively addressing issues within the IDComply system, collaborating closely with various teams to ensure effective solutions are implemented.
Responsibilities
Build a per-customer IDComply health and friction matrix: a shared view of how each customer is performing, extending the team's existing friction methodology across all major customers
Dig into support tickets, incidents, and compliance benchmarks, and sort the noise into the handful of categories that actually keep recurring
Build self-serve tooling (AI-assisted and low-code) that structurally reduces those top categories, measured in real before-and-after ticket volume and pass-rate impact
Surface customer-health risks early, and make sure they get actioned outside our team, not filed in a dashboard nobody opens. That last part is the whole point
Embrace Stretch Opportunities (The Fun Part!): As a GeoComply intern, expect to be pushed. You'll be given special, high-value projects outside the immediate scope of your role, a chance to explore new skills, test your limits, and adapt to new challenges across the business
Qualification
Required
Currently pursuing a bachelor's degree in arts, science, or business with an interest in product, operations, strong technical coding foundation outside of just vibe-code
Data-fluent. You're comfortable pulling answers out of messy data with SQL and Python, in tools like Databricks
A builder. You can stand up self-serve tooling with AI-assisted and low-code tools (Claude Code / GeoCode, App Script, and similar)
AI-native. You use AI to build, investigate, and structure hard problems, not just to write emails
Careful and discrete. You're handling compliance-sensitive customer data, and accuracy and confidentiality aren't negotiable
Adoption-minded. You know a tool nobody opens is a failed tool, and you build for the people who will actually use it
Preferred
Exposure to KYC, identity verification, fraud, or risk and compliance concepts
You've built something that people actually adopted and kept using
Familiarity with support or incident data, Mixpanel, or customer-health metrics
Benefits
Mentorship from the IDComply team, working alongside the people building its metrics and reliability.
Room for Growth: We think young talent has so much to offer. Your work will have a meaningful impact on your team and the organization, and will allow you to grow your skills, network, and career.
Every intern gets hundreds of hours of job-specific training and professional development from their managers, mentors, and the Early Talent Program.
GeoComply provides fraud prevention & advanced geolocation solutions to detect location fraud & help verify a user's true digital identity.
