Grace Hill is a leading SaaS provider specializing in performance-based solutions for the real estate industry. As a Product Management Operations Intern, you will build the infrastructure for Product Managers to make data-driven decisions and ensure operational excellence across various teams.
Responsibilities
Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey
Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team
Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates
Audit and refine our internal documentation in Notion/Confluence to ensure a 'single source of truth' for product specs and roadmaps
Support the 'Go-to-Market' (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials
Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs
Coordinate with the Customer Success team to build a database of 'Beta' users for new feature testing
Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team
Qualification
Required
Currently pursuing an MBA or an Undergraduate degree in Business, Computer Science, Data Science, or a related field
You love spreadsheets and can turn raw data into a narrative. Proficiency in Excel/SQL is a significant plus
You enjoy finding ways to make complex processes simpler and more efficient
Exceptional written and verbal communication skills; you can explain a technical bottleneck to a non-technical stakeholder
A deep interest in the 'business of software'—how it's built, sold, and scaled
