Kensington is a company that delivers personalized travel experiences worldwide. They are seeking a highly organized and detail-oriented Product Intern to support the creation, maintenance, and enhancement of travel products, coordinating workflows, conducting research, and ensuring product information accuracy.
Responsibilities
Product Build & Setup Support
Prepare, format, and proofread service briefs for new and existing itinerariesSource, organize, and upload images into internal systems
Support product setup activities while ensuring accuracy, consistency, and completeness
Assist with maintaining product data and content across platforms
Research & Development Support
Conduct destination, supplier, and itinerary research to support new product development and refreshes
Consolidate research findings into clear, structured recommendations and summaries
Support updates and enhancements to existing product content
Workflow & Inbox Management
Triage incoming requests from Destination Experts, DMC partners, and internal stakeholders
Track requests, manage workflow queues, and ensure timely follow-up
Draft concise communications, summaries, and responses for internal review
Reporting & Feedback Support
Assist with Net Promoter Score (NPS) tracking and reporting
Support the collection and organization of customer, partner, and internal feedback
Identify recurring themes and summarize insights to support continuous product improvement
Qualification
Required
Exceptional attention to detail and commitment to quality
Strong organizational and time-management skills
Ability to manage multiple priorities while maintaining accuracy
Proficiency with Excel, Google Sheets, and structured data templates
Excellent written communication skills, including drafting, proofreading, and summarizing information
A proactive approach and willingness to take initiative within established processes
Strong research and analytical skills
Interest in travel and global destinations, with the ability to quickly synthesize information from multiple sources
Preferred
Benefits
Gain hands-on experience within a global luxury travel organization
Work alongside experienced travel and product professionals
Develop valuable skills in product management, research, operations, and stakeholder coordination
Contribute to the creation of exceptional travel experiences enjoyed by clients around the world
Kensington delivers the world’s most personal travel experiences.
