Portfolio Health Gamification/User Experience Intern (Remote)
United States
Internship
Remote
$21.75/hr - $24/hr
Intern
Hyatt is a leading hospitality company seeking an enthusiastic Gamification/User Experience Intern to join their Portfolio Health Team. The intern will support the development of gamified engagement materials and apply human-centered design methods to enhance user experiences.
Responsibilities
Support the technical development and configuration of gamified engagement materials (e.g., scoring logic, progression rules, badge structures, interactive dashboards, or digital learning components) in collaboration with learning and technology partners
Apply human-centered design methods to understand user needs, behaviors, and friction points across functions
Synthesize qualitative and quantitative insights into clear problem statements and opportunity areas
Co-design gamification concepts and engagement experiments that drive measurable behavior change and portfolio performance outcomes
Develop and iterate low-fidelity prototypes (wireframes, journey maps, interactive flows) to test and refine user experience improvements
Contribute to agile sprint cycles by defining hypotheses, success metrics, and feedback loops for gamified engagement initiatives
Facilitate or support user interviews, usability tests, and feedback sessions to validate design assumptions
Analyze engagement analytics and behavioral data to inform iterative design decisions
Conduct competitive cross-industry benchmarking on behavioral design, gamification mechanics, and digital engagement strategies
Develop visual storytelling artifacts (experience maps, insight summaries, sprint recaps) to communicate findings to stakeholders
Support backlog documentation, experiment tracking, and retrospective insights within agile workflows
Qualification
Required
Currently pursuing a degree in Game Design, UX/UI Design, Human Computer Interaction, Computer Science, Behavioral Science, Learning Experience Design, or related field
Experience designing interactive learning experiences, gamified products, or digital engagement tools through academic internships, or personal products
Demonstrated the ability to translate user insights or behavioral goals into tangible deliverables (e.g., prototypes, interactive modules, game mechanics, dashboards, or digital features)
Experience in applying human-centered design methods such as user research, journey mapping, rapid prototyping, and usability testing
Familiarity with designing or configuring game mechanics (e.g., points, progression systems, feedback loops, rewards, challenges)
Exposure to digital development or configuration with interactive platforms (e.g., LMS tools, prototyping software, dashboard tools, low-code environments, or basic front-end logic)
Experience using data or feedback to iterate and improve digital products
Portfolio or work samples demonstrating interactive, gamified, or learning-focused design work
Preferred
Minimum 3.4 GPA desired
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off
Medical
Dental
Vision
401K with company match
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
