Dassault Systèmes is seeking a CRM Product Manager Intern to join their Marketing Technology Solutions Organization in Waltham, MA. The intern will contribute to the global deployment, usage, and optimization of the CRM system dedicated to Suspect Management activities, ensuring its effectiveness and alignment with business goals across various teams.
Responsibilities
Understand Prospection/Suspect Management activities, within the overall Sales and Marketing processes, that CRM application supports
Understand CRM application product features
Work with end-users to gather, clarify and document requirements for approval, evaluating and defining new product features as requested by end-users
Work with the technical team to Q/A and deploy the new product features
Communicate product changes to stakeholders
Provide overall product support and build good working relationship with all stakeholders
Being proactive in identifying CRM-related challenges and opportunities
Contributing to the definition and validation of the change requests from our stakeholders (Business Development, Sales, Marketing, Strategy, …)
Mapping these requests to the corresponding features in the tools (existing or to be built)
Configuring the tools involved accordingly
When development is required, collaborate with the technical teams involved
Testing and validating these new features/changes along with the QA team
Deploying these changes, interacting with the user community globally, and the power users specifically
Monitoring and supporting the adoption and gathering data/feedback from our stakeholders and users
Qualification
Required
Currently pursuing an undergraduate (Bachelor's) degree in Business, Marketing, Information Systems or Computer Science
Prior experience with deploying Sales/Marketing systems (CRM systems such as HubSpot, Salesforce and Siebel preferred)
Understanding of Sales Prospection & Marketing activities
Understanding of Project/Product Management
Ability to synthetize and communicate with different stakeholders
Be pro-active in identifying and resolving challenges
Well organized and detail oriented
Preferred
Benefits
Speaker Series
Lunch and Learns
Networking Events
Employee functions
Dassault Systèmes is a catalyst for human progress.
