United Airlines operates the MileagePlus customer loyalty organization, which develops customer engagement, revenue growth, and business innovation strategies. The intern will support strategic initiatives across loyalty strategy, marketing, partnerships, business development, analytics, and planning while developing analytical, problem-solving, and presentation skills.
Responsibilities
Customer and loyalty strategy & engagement
Marketing strategy and customer communications
Partnerships and business development
Business analytics and strategic planning
Qualification
Required
Applicant must be a current undergraduate student graduating in Winter 2027 or Spring/Summer 2028
Pursuing a bachelor's degree in marketing, Business Administration, Communications, Engineering, Economics, or a related field; or other relevant experience
Highly organized and self-motivated, with excellent interpersonal skills
Ability to manage multiple, competing priorities and ensure attention to detail
Excellent written and verbal communication and presentation skills; must be comfortable talking to and collaborating with a variety of stakeholders
Confident performing data analysis to arrive at insights and develop recommendations
Proven proficiency with Microsoft Office (Word, Excel, PowerPoint)
Position is based in Chicago, IL - must be able to relocate for internship duration
Start dates in May or June 2027
Passion to work for airline industry and curiosity for loyalty programs
Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
Reliable, punctual attendance is an essential function of the position
Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security
Preferred
Benefits
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
