T-Mobile is a telecommunications company that provides wireless communication services. The Product Manager Intern will gain hands-on experience and contribute to the development of products while working alongside T-Mobile employees, focusing on customer needs and product strategy.
Responsibilities
Conducts research and analysis in order to help create and lead product vision and strategy.
Participates in end user research to inform product prioritization
Partners with business and internal/external collaborators to understand current customer experiences, identifies areas of opportunity.
Assists with product presentations.
Conducts competitive product analysis.
Provides ad hoc information to management by creating special reports and analysis on request.
Participates in development of product feature set and positioning strategies.
Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
Develops and maintains current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Uses customer insights for product vision, strategy, roadmap, priorities.
Dedicate time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Create, manage, foster an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality.
Creates an environment and culture where the team is immersed in customer-first attitude.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Helps generate and maintain dashboards and reports that track product health and success metrics.
Assists with maintaining and updating product backlog and priorities with partners.
Scopes and prioritizes activities based on business and customer impact.
Assists with beta and pilot programs with early-stage products and samples.
Assists in preparing product documents and product use cases to drive product activity.
Supports sales and marketing with the necessary product knowledge.
Assists in the development of adoption tools and training material.
Writes feature and user stories to capture requirements and translate product/platform strategy into consumable work for Dev teams.
Understands challenges and recommends trade-offs with the team.
Communicates defect status and response to leadership and impacted partners until fully resolved.
Ensures defects are factored into regular backlog prioritization for resolution based on priority.
Helps prepare and drive product and experience demos.
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance.
Develops positive working relationships with Customer groups or Customer Representatives.
Develops industry knowledge by attending educational workshops.
Qualification
Required
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Must be actively enrolled in a degree program or graduated within the last year
Employees of T-Mobile or Metro by T-Mobile are ineligible for internships
SCRUM Knowledge in software with Agile Scrum methodologies
Agile Methodologies Knowledge in software with Agile Scrum methodologies
Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support
Technical Writing Strong requirements elicitation, and confirmed writing skills including the ability to write concisely and clearly for different audiences
Preferred
Benefits
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
