Brio Water Technology, a market leading water products brand, is seeking a highly motivated eCommerce Intern to join their Digital Commerce team. This internship offers hands-on experience across eCommerce Operations, Product Management, Technology, and Digital Marketing, providing a comprehensive understanding of the eCommerce lifecycle.
Responsibilities
The eCommerce Operations function is the engine that ensures the site runs smoothly, products are accurately represented, and the customer experience is seamless from browse to purchase. In this role, you will work at the intersection of merchandising, site management, and performance optimization, helping translate business strategy into flawless execution on the website
You will support end-to-end site operations, including product setup, collection merchandising, pricing updates, and promotional launches. This includes ensuring product data accuracy (titles, descriptions, images, variants), coordinating launch calendars, and validating that all assets are correctly deployed on-site
You will also assist in digital merchandising and conversion optimization, analyzing how products are displayed, how users navigate the site, and where opportunities exist to improve engagement and sales. This may include supporting homepage updates, collection sorting logic, bundling strategies, upsell placements, and subscription offers
A key part of the role involves monitoring site health and performance. You will help identify and troubleshoot issues such as broken links, out-of-stock visibility, pricing inconsistencies, or checkout friction. Working closely with Product and Engineering, you will escalate and track issues to resolution to minimize revenue impact
Additionally, you will contribute to operational analytics and reporting, tracking key KPIs such as conversion rate, average order value (AOV), revenue per session, and inventory performance. You will help turn data into actionable insights that inform merchandising decisions and promotional strategy
This role requires strong attention to detail, ownership mindset, and the ability to balance multiple priorities in a fast-paced environment. It is ideal for someone interested in how strategy translates into execution and how small operational improvements can drive meaningful revenue impact
Rotate through each of the four departments to gain a holistic view of the eCommerce ecosystem
Participate in cross-functional projects spanning marketing, product, and operations
Learn key performance metrics such as CAC, LTV, conversion rate, and AOV
Present a final capstone project with insights and recommendations to leadership
Assist in defining and prioritizing product features and enhancements
Support roadmap planning and cross-functional coordination with design and engineering
Gather user feedback and analyze behavior to inform product decisions
Contribute to testing, QA, and feature launches
Support the maintenance and optimization of the eCommerce tech stack (e.g., Shopify and integrations)
Assist engineering teams with QA testing, bug tracking, and deployment support
Help document workflows, system processes, and technical requirements
Contribute to performance improvements such as site speed and reliability
Support campaign execution across paid media channels (Meta, Google, TikTok, etc.)
Assist with email/SMS marketing, segmentation, and lifecycle campaigns
Analyze campaign performance and help optimize for ROI and efficiency
Conduct competitive and market research to inform growth strategies
Qualification
Required
Current undergraduate or graduate student (Business, Marketing, Engineering, or related field preferred)
Strong analytical mindset and attention to detail
Interest in eCommerce, digital marketing, or product development
Excellent communication and organizational skills
Ability to thrive in a fast-paced, collaborative environment
Proficiency in Excel/Google Sheets; familiarity with analytics or marketing tools is a plus
Preferred
Benefits
Hands-on experience with a high-growth DTC eCommerce business
Exposure to multiple career paths within digital commerce
Mentorship from experienced leaders across functions
Opportunity to contribute to real projects with measurable impact
Potential pathway to full-time roles based on performance
Brio Water Technology is an online store for water bottles and filters.
