Blackhawk Network, Inc. provides prepaid and payments products in the United States and Canada. As a Product Direct-to-Consumer (D2C) Intern, you will work with business stakeholders to develop global product solutions and go-to-market plans for online commerce, while helping to identify and solve customer problems.
Responsibilities
Identify, research, and build requirements to optimize product performance through A/B testing, improving funnel metrics, enhancing registration opportunities, increasing customer engagement, converting gift card recipients to purchasers, and encouraging repeat purchases.
Develop business requirements, success criteria, and project phasing in conjunction with internal stakeholders
Build relationships and work closely with product, marketing, account management, sales, finance, settlement, legal, and compliance to understand product gaps and improve products.
Conduct competitive analysis and user research to identify customer needs and market opportunities
Collaborate with cross-functional teams including engineering, design and marketing to support product development cycles
Help track key performance metrics and analyze data to measure product success and recommend improvements.
Support the creation of product documentation, roadmaps and presentations for internal and external stakeholders.
Contribute to the ongoing website redesign by providing input on mobile and desktop user experience enhancements to ensure ease, accessibility and conversion optimization.
Qualification
Required
Strong collaborations skills with the ability to effectively work cross-organizationally
Ability to recognize when to reach out and clarify business requirements
Communicates clearly
Consistently meets deadlines
Curiosity and creativity that leads to understanding a problem that needs to be solved
Self-Starter who is adept at managing through chaos to reach a goal
Enjoys a fast-paced learning environment
Strong English writing skills
Strong competency in Microsoft Office Suite (Excel, Word, PowerPoint) and LucidChart
Currently enrolled in a Bachelor’s/Master's degree program in Marketing, Business or Finance
Solid verbal and written communication skills
Willingness to learn, be inquisitive and passionate
Strong interpersonal and collaboration skills
Thrives in a fast-paced learning environment
Preferred
Business management, product, or payments experience and/or enrolled in BA/BS equivalent is preferred
eCommerce knowledge
Benefits
401k with employer match
Medical
Dental
Vision
12 paid holidays throughout the year
Sick pay accrual according to state law
Parental leave
Life insurance
Disability insurance
Accident and illness insurance
Health and dependent care flexible spending accounts
Wellness benefits
Paid time off for all full-time employees
Blackhawk Network, Inc. provides prepaid and payments products in the United States and Canada.
