Digital Product & Insights Graduate (Digital & Analytics)
Melbourne, VIC
Internship
Onsite
Intern
RACV is a purpose-driven organisation operating across home, energy, motoring and mobility, and leisure. The Digital Product & Insights Graduate will use data and customer insights to shape digital channels, support product improvements, and identify opportunities to enhance the customer journey. The role involves presenting recommendations and collaborating with product, UX, marketing and technology teams.
Responsibilities
Analyse data and insights to understand customer needs, identify trends and inform digital decisions
Present insights to stakeholders, translating data into meaningful and actionable recommendations
Support the delivery of new features and improvements across our digital channels and platforms to improve customer experience
Identify opportunities to improve the customer journey and help build the case for change through data and insights
Work with product, UX, marketing and technology teams to test new ideas and measure what works
Develop your skills in analytics, problem-solving and communication while getting the chance to make a meaningful impact on RACV’s digital experience
Qualification
Required
A Bachelor's Degree in Marketing, Commerce, Computer Science, Data Science or a related field
To have completed studies by end of 2026 or within the last 2 years
Demonstrate strong analytical thinking, with the ability to interpret data and identify meaningful insights and ability to work collaboratively and build relationships with stakeholders
Be curious and motivated to learn, with a genuine interest in data, digital platforms and customer experience
Communicate insights clearly, translating data into recommendations that can be understood and acted upon
Show resilience and adaptability, with the ability to work in a fast-paced and evolving environment
Take ownership of your work, demonstrating accountability and a proactive approach to problem-solving
Successful candidates will need to travel to different RACV Resorts across Victoria
Preferred
Previous work experience in Marketing, Commerce, Computer Science, Data Science and customer engagement (desirable)
Benefits
A 12-month graduate program that includes rotations within a broad and dynamic organisation, followed by a permanent full-time opportunity
A strong support network including mentors, buddies and a dedicated graduate program manager
A Graduate Learning Series focused on building your confidence and supporting your transition into the corporate world
A capstone project where you’ll work with other graduates on a real business challenge and present your recommendations to senior leaders
RACV provides a range of services to members, including roadside assistance, Insurance, tourism & travel and resorts.
