HUGO BOSS is a leading premium tech-driven fashion platform, seeking a Summer 2025 Intern for their eCommerce Operations team. The intern will contribute to various digital business areas, including customer service, logistics, and project support, while gaining valuable insights into the eCommerce industry.
Responsibilities
Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
Support in workshops and meetings
Qualification
Required
Must be able to work up to 37.5 hours per week, for the entire summer period
Be able to work the full Summer session, June 3 - August 16, 2024
Must be an active student, entering your Junior or Senior year and pursuing a bachelor's degree
Able to work in a hybrid model: 3 days in office & 2 remotely
This position is not eligible for relocation
English language proficiency
Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
Detail oriented and strong communication skills
Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
Preferred
Spanish or French language proficiency
Experience working in SAP
Studying a related field
Interest in ecommerce industry
Benefits
Eligible for school credit
Potential to be extended into the Fall semester, based on performance
Fun and collaborative work environment
Generous employee discount
Shop the official HUGO BOSS Online Store for classic HUGO BOSS suits, luxury watches, women's dresses and designer shoes for men and women.
