PENN Entertainment, Inc. is a leading company in the entertainment industry, and they are seeking a Marketing Intern to join their team. The intern will be responsible for engaging with patrons, promoting the loyalty program, and supporting the Marketing Department with various promotions and events.
Responsibilities
Complete the entire 6-month program at the Hollywood Casino Columbus property
Responsible for educating patrons on the value and benefits of the loyalty program; actively drives new enrollments and assists patrons with questions as they relate to the property and loyalty program. Also assists guests with downloading, navigating, and troubleshooting the PENN Play app to ensure a seamless experience
Identifies opportunities to engage guests who are not yet enrolled in the loyalty program and converts them into new members through proactive interaction
Assists and supports the Marketing Department with casino promotions and events on select shifts by engaging directly with guests to support their visits and overall experience
Proactively assists customers (internal and external) with questions, concerns, and issues in a friendly and professional manner
Assists guests by directing them to appropriate areas and contact department for guest needs
Maintains up-to-date information of casino events, promotions, and digital tools to ensure guests receive accurate and prompt information when requested
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Adheres to all company, state, and regulatory policies and procedures
Responsible for ensuring the compliance with all regulatory requirements within area of responsibility and reporting potential issues to management
Maintains strict confidentiality in all departmental and company matters
Performs all other related and compatible duties as assigned
Qualification
Required
Must be at least 21 years of age
Actively attending a four-year college or university with a study in a related field or be a recent college graduate
Must be able to obtain and hold a gaming license within the State of Ohio
Must be proficient in Microsoft Office Applications
High school diploma or GED required
Must be comfortable using mobile apps and assisting guests with basic technology, including downloading and troubleshooting the PENN Play app
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Must have an outgoing, energetic, and enthusiastic attitude with a passion for engaging guests
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must be comfortable initiating conversations and creating a fun environment with our guests
Preferred
customer service, hospitality, or promotional experience preferred
Benefits
We have the largest and most diverse gaming footprint in North America.
