Fall Internship 2026 - eCommerce Operations Intern
New York, NY
Internship
Onsite
$17/hr - $17/hr
Intern
HUGO BOSS is aiming to establish itself as the leading premium tech-driven fashion platform worldwide. The Fall 2026 - eCommerce Operations Intern will have the opportunity to contribute to various areas of the digital business and assist with customer service, project management, and data analysis.
Responsibilities
Customer service policy/administration, customer survey/feedback program, site experience, fulfilment/logistics operations, payment, fraud, financial/ops reporting & benchmarking, and all other factors impacting the customer experience
Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc
Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
Support in workshops and meetings
Qualification
Required
Must be able to work on location, 20-24 hours per week
Intern for the full Fall term - September 14, 2026 - December 11, 2026
Must be a rising Junior or Senior at a local college/university pursuing a bachelor's degree
English language proficiency
Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
Detail oriented and strong communication skills
Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
Preferred
Spanish or French language proficiency
Experience working in SAP
Studying a related field
Interest in ecommerce industry
Benefits
Potentially eligible for school credit
Potential to be extended into the Fall semester, based on performance
Fun and collaborative work environment
Generous employee discount
Shop the official HUGO BOSS Online Store for classic HUGO BOSS suits, luxury watches, women's dresses and designer shoes for men and women. It is a sub-organization of Permira.
