Fall Internship 2026 - eCommerce Operations Intern
New York, NY
Internship
Onsite
$17/hr - $17/hr
Intern
HUGO BOSS is a global fashion brand aiming to establish itself as a leading premium tech-driven fashion platform. The eCommerce Operations Intern will engage in various digital business initiatives, focusing on enhancing customer experiences and supporting operational tasks such as customer service, data analysis, and project management.
Responsibilities
Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc
Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
Support in workshops and meetings
Qualification
Required
You must be able to work on location, 20-24 hours per week
Intern for the full Fall term - September 14, 2026 - December 11, 2026
The minimum & maximum rate of pay will be fixed at $17 per hour
You must be a rising Junior or Senior at a local college/ university pursuing a bachelor's degree
This position is not eligible for relocation
Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
Detail oriented and strong communication skills
Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
Preferred
Spanish or French language proficiency
Experience working in SAP
Studying a related field
Interest in ecommerce industry
Benefits
Potentially eligible for school credit
Potential to be extended into the Fall semester, based on performance
Fun and collaborative work environment
Generous employee discount
Shop the official HUGO BOSS Online Store for classic HUGO BOSS suits, luxury watches, women's dresses and designer shoes for men and women. It is a sub-organization of Permira.
