Shiseido is a leading cosmetics company committed to beauty innovations and is seeking an Advocacy Intern to support their UK Advocacy team. The role involves executing product campaigns, maintaining community platforms, and collaborating with the CRM team to enhance brand awareness and drive sales.
Responsibilities
Provide general support to the Advocacy Manager across current and future advocacy projects, ensuring initiatives contribute to brand growth and revenue opportunities
Respond to customer reviews across various touchpoints to maintain positive brand perception and encourage repeat purchases
Support NARS PRO community activities, including inbox management, manual renewals, and onboarding new members, with a focus on strengthening loyalty and driving incremental sales
Assist with activations for The NARS Community, Drunk Elephant, and NARS nano - and micro -influencer communities, e.g., sampling/product send -outs, creating competitions, and scheduling missions and tasks, while identifying opportunities to maximise engagement and conversion
Support live online and in -person (IRL) events, ensuring they deliver measurable impact on brand awareness and revenue growth
Work closely with the CRM team, supporting creative briefs and emails to promote live and in-person events and promotions, with an emphasis on driving customer acquisition and retention
Manage the monthly Shiseido brand Facebook content calendar, including ideation, copywriting, scheduling, and monitoring, while optimising content to increase engagement and uncover new revenue opportunities
Qualification
Required
Provide general support to the Advocacy Manager across current and future advocacy projects, ensuring initiatives contribute to brand growth and revenue opportunities
Respond to customer reviews across various touchpoints to maintain positive brand perception and encourage repeat purchases
Support NARS PRO community activities, including inbox management, manual renewals, and onboarding new members, with a focus on strengthening loyalty and driving incremental sales
Assist with activations for The NARS Community, Drunk Elephant, and NARS nano - and micro -influencer communities, e.g., sampling/product send -outs, creating competitions, and scheduling missions and tasks, while identifying opportunities to maximise engagement and conversion
Support live online and in -person (IRL) events, ensuring they deliver measurable impact on brand awareness and revenue growth
Work closely with the CRM team, supporting creative briefs and emails to promote live and in-person events and promotions, with an emphasis on driving customer acquisition and retention
Manage the monthly Shiseido brand Facebook content calendar, including ideation, copywriting, scheduling, and monitoring, while optimising content to increase engagement and uncover new revenue opportunities
TikTok obsessed! An active TikTok user with a good understanding of beauty brands, content, and influencers
Superb organisational skills with a passion for detail and precision
Able to manage time effectively and prioritise accordingly
Number literacy skills
Able to collaborate well with colleagues and internal teams
Strong awareness of online brand representation and messaging
Agile and flexible, willing to take on new opportunities
Strong team player
Passion for all things digital and beauty
Positive attitude and works well in a fast -paced environment
Curious, hands -on approach and willing to learn
Educated to a degree level – marketing or business related preferred but not essential
Preferred
Copywriting is a plus, but not essential
Benefits
You time: Enjoy 26 days off, plus bank holidays, and a special day off for your birthday!
Pension Power: We match up to 8% to help you save for the future.
Health at Your Fingertips: Access to a Digital GP whenever you need it.
Family First: Enhanced parental allowance to support your growing family.
Beauty Bonanza: Generous product allocation and discounts to keep you glowing.
Secure Your Future: Life Assurance up to 4x your salary.
Feel Good: Dive into our wellbeing programs and visit the in-office Wellness Room
Growth Journey: Regular development check-ins to keep you on track.
Skill Up: Excel training to boost your knowledge
Social Scene: Join in on company socials for fun and networking.
Exclusive Access: Retail Trust, Tastecard, and local discounts at your fingertips.
Snack Attack: Unlimited coffee, tea, milk options, and snacks to fuel your day.
Balanced Life: Enjoy a 35-hour work week, Hybrid and Flexible working and a protected lunch break
Shiseido offers the highest quality products in skincare, makeup, and fragrance.
