Hilton is a hospitality company focused on creating memorable experiences for guests and customers. The Customer Marketing Operations Placement supports global marketing campaigns, customer journey initiatives, technology and process improvements, and campaign performance analysis.
Responsibilities
Assisting with the strategy, development, and execution of our marketing and transactional email campaigns, mobile In App Messaging and push, using Braze, our Email Service Provider (ESP)
Supporting the creative solution improvement of design, process or technical challenges related to email and mobile projects
Monitoring and analysing key performance metrics for email and mobile marketing and transactional campaigns, to generate insights and recommendations for campaign optimisation
Establishing good partnerships with outside vendors, internal constituents, and other departments to support open collaborative communication
Qualification
Required
A current bachelor's or master's student completing a degree that includes a required 12-month year in industry placement
Availability to begin full-time employment on 5th July 2027, for a full-time 12-month placement
You must have the independent right to work in the UK for the full duration of the 12-month placement. Please note that this role is not eligible for visa sponsorship under the Skilled Worker route, so we are unable to consider applications from candidates who would require sponsorship. If you hold a visa or status that allows you to work in the UK full-time without sponsorship (e.g. Settled Status, Pre-Settled Status, where a 12-month work placement is a permitted, required & assessed part of your UK University degree, or other independent work permissions), you are welcome to apply
Fluency in English (spoken and written)
A proactive and organised individual who can handle their workload to meet deadlines and quality expectations across multiple projects and issues
The ability to thrive in a close-knit team environment that relies on open communication to fuel improvements and collaboration
A positive, can-do attitude with exceptional attention to detail
You should be able to demonstrate a genuine interest in Customer Marketing Operations
Preferred
A degree with a focus on Hospitality, Business, Marketing or Technology is preferred
Benefits
12-month transformative journey, encompassing a structured framework of learning and development opportunities, business support activities, and ownership of your own project-based initiatives.
Access Hilton University’s e-learning modules and business library.
Regular feedback and coaching to ensure your progress is supported at every stage of the programme.
Go Hilton Team Member Travel Program, providing access to heavily reduced hotel room rates for you, your family & friends.
Private healthcare.
Some flexibility depending on team and business need.
Social area, including a table tennis and pool table.
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
