Arrowhead Pharmaceuticals, Inc. is a clinical stage biopharmaceutical company focused on developing innovative drugs for genetic diseases. The Information Systems & Informatics Intern will support technology operations by contributing to asset management, reporting optimization, and end-user support initiatives, gaining hands-on experience with critical IT systems and processes.
Responsibilities
Support an Asset Management and Tagging project, including tagging current IS&I assets and updating configurations within the Asset Management tool
Review, validate, and enhance IS&I Help Desk ticketing system reports to improve accuracy, usability, and operational efficiency
Generate new reports and dashboards to support day-to-day IT operations and future planning
Assist with frontline Help Desk support for on-site and remote users
Support PC lifecycle management, including setup, maintenance, and refresh activities
Maintain accurate IT equipment inventory records
Respond to employee questions related to Windows 11, Office 365, and mobile devices
Assist with supporting and troubleshooting video conferencing technologies on PCs and in conference room environments
Contribute to development of customer-facing dashboards and reports
Qualification
Required
Currently enrolled in a bachelor's degree program at an accredited university or college and majoring in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field
Excellent verbal and written communication skills
Strong problem-solving and organizational skills
Strong attention to detail and customer service mindset
Proficiency in Microsoft Office applications
Ability to lift up to 40 lbs
Willingness and ability to spend 75% of the workday walking the facility and 25% at a desk
Preferred
Prior experience providing IT support or help desk assistance
Familiarity with asset management tools, ticketing systems, or reporting platforms
Interest in IT operations, infrastructure, and systems support within a corporate environment
Benefits
Competitive salaries
Excellent benefit package
Arrowhead Pharmaceuticals is a biotechnology company that focuses on the development of medicine to treat diseases with a genetic origin.
