SAP is the global market leader for business software and related services, and SAP National Security Services Inc. is an independent U.S. subsidiary. The intern will assist in managing business processes in Cloud and SAP HANA environments, focusing on data analysis, process improvement, and IT service management.
Responsibilities
Utilize Excel to analyze datasets, create reports, and develop visualizations to identify trends and insights
Assist in the maintenance and enhancement of ServiceNow dashboards to improve visibility into team performance and service metrics
Collaborate with the team to document, analyze, and improve existing processes
Contribute to the development and implementation of best practices for IT service management
Qualification
Required
Pursuing a degree in Computer Information Science, Management Information Systems, or a related field
Proficient in Microsoft Office Suite, with strong Excel skills
Excellent communication, analytical, and problem-solving skills
Ability to work independently and collaboratively in a dynamic team environment
Strong attention to detail and commitment to delivering high-quality work
Familiarity with data visualization tools and techniques
Preferred
Experience with ServiceNow and/or SAP applications is a plus
Basic understanding of ITIL framework and IT service management principles a plus
Benefits
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
