SAP is a global leader in enterprise application software, and they are seeking an intern for their Service Delivery Excellence team. The intern will support MaxAttention service deliveries through Service Order Management and collaborate with teams across SAP to enhance efficiency and compliance.
Responsibilities
Enhance documentation (e.g. SDE Homepage)
Maintain and update existing CRM service orders
Scan the VPR Inbox and assign tasks
Track and manage critical scheduling and staffing conversations
Evaluate incoming change requests, implement the necessary changes and determine next steps
Coordinate staffing procedures across global teams / organizations
Oversee the Team Inbox and distribute tasks among team members
Schedule meetings and take minutes/actions
Use Dashboards, SAP Analytics Cloud (SAC), and SAP CRM to generate weekly backlog reporting
Analyze data in CRM (e.g. search for isolated service orders)
Contact Technical Quality Manager (TQM) for status updates (e.g. confirmation of GoLive)
Review and validate service order configuration
Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement
Testing new App’s on the basis of test cases
Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement, automation, and simplification
Qualification
Required
Min. Bachelor's degree in Computer Science, Information Systems, Data Science, Business, or related field.
Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program
Ability to manage data and experience with CRM are an advantage
Strong teamwork and collaboration skills
Effective written and verbal communication skills
High organizational skills
Out-of-the-box and innovative thinker
Analyze and improve data quality and technical accuracy
Able to recognize key elements of data for transparent reporting and simple information design
Experienced in Microsoft Excel, Word, PowerPoint, SharePoint, MS Teams, Outlook
High level of personal responsibility and due diligence (i.e. following up on tasks)
Preferred
Familiarity with SAP system
Benefits
Great benefits
SAP North America Benefits
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
