Western Digital is a company focused on powering global innovation and pushing technological boundaries. They are seeking an IT Intern for Workflow Automation to support efforts in automating IT workflows and reducing support costs by collaborating with teams to identify automation opportunities and design workflow solutions.
Responsibilities
Assist in identifying and analyzing workflow inefficiencies within the organization.
Collaborate with cross-functional teams to gather requirements for the automation projects.
Contribute to the design and implementation of automated workflows using various tools and technologies.
Help maintain documentation for automated workflows and standard operating procedures.
Support the team in monitoring and optimizing existing automated processes
Work with IT teams and managed service providers to identify and document high-priority automation opportunities.
Assist in the design, configuration, testing, and optimization of automated workflows using platforms like ServiceNow and Moveworks.
Collect, analyze, and present data on workflow performance and user feedback to support ongoing improvements.
Support development and delivery of communications and training materials to engage end users and increase adoption of new self-service options.
Stay updated on emerging automation and AI trends and best practices to inform our automation roadmap.
Qualification
Required
Currently pursuing a bachelor's degree in Computer Science, Information Technology, or a related field
Basic programming skills, with knowledge of languages such as Python or JavaScript
Familiarity with workflow automation concepts and tools
Basic understanding of process automation, scripting, or workflow tools
Knowledge of IT infrastructure and cloud computing platforms
Strong analytical, problem-solving skills
Excellent attention to detail and organizational abilities
Effective communication skills and ability to work in a team environment
Eagerness to learn and adapt to new technologies and methodologies
No prior work experience required
Preferred
Direct experience or familiarity with IT Service Management concepts, ServiceNow, Moveworks, or similar platforms
Relevant academic projects or personal initiatives
Benefits
Paid vacation time
Paid sick leave
Medical/dental/vision insurance
Life, accident and disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
Tuition reimbursement
Transit
The Applause Program
Employee stock purchase plan
Western Digital Savings 401(k) Plan
Western Digital helps customers capture, preserve, access, and transform an ever-increasing diversity of data.
