BMW Group is seeking an Intern for the Customer Experience Analyst position for Fall 2026. The role involves collaborating on projects, supporting dealerships, performing detailed analysis, providing technical support, and developing dashboards.
Responsibilities
Collaborate on our 2026 projects (including new potential touchpoint survey additions, BMW VOCIC enhancements and expansions for all three brands, user training material and video creation, leverage the user of AI tools, etc.)
Support dealerships, area teams and provide flexible support for any critical business requirements that are prioritized
Perform detailed analysis to provide periodic and actionable insights to our executives and management teams
Provide accurate and timely technical support for our dealer network as well as for the corporate users of our Qualtrics platform
Develop new Qualtrics dashboards and enhance existing ones as business needs arise
Qualification
Required
Currently enrolled in a bachelor's or master's degree program at an accredited college or university
US Work Authorization required
Minimum cumulative GPA of 3.0 (overall, not just major)
Completed at least 60 college credit hours at the time of application
Ability to work Full-Time (36.25 hours/week)
You must submit an unofficial college transcript with your application
Field of study: Business, Business Analytics or other related fields
Data-knowledge/experience and proficiency in analytical thinking
Full Microsoft Office proficiency, especially Excel and PowerPoint
Exceptional interpersonal and communication skills – both written and verbal – and active listening skills
Strong project management capabilities; organized with high attention to detail
Committed to constant improvement and performance
Experience in providing support to stakeholders, either internal customers or external partners
Preferred
Knowledge of survey and business intelligence reporting tools i.e. Qualtrics or equivalent
Benefits
Medical insurance coverage.
Paid time off in addition to company paid holidays where eligible.
Hybrid work environment.
Access to the Intern Vehicle Lease Program.
With its four brands, BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial services.
