SPX Technologies builds solutions in HVAC and Detection and Measurement to support a safer, more efficient, and sustainable world. The Customer Experience Intern will support customer experience processes by analyzing customer feedback and data, observing customer service activities, developing communication skills, and collaborating across departments on process improvements.
Responsibilities
Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights
Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus
Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes
Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction
Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders
Learn best practices for crafting clear, concise, and professional messaging for customer communication
Assist in evaluating processes across plants to identify opportunities for efficiency and improvement
Collaborate with team members to develop and implement innovative solutions
Qualification
Required
Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration
Proficient in Microsoft Excel
Strong analytical skills with the ability to build reports and present findings clearly and effectively
Access to Microsoft Teams with video capabilities
Preferred
experience with Power BI is preferred
Benefits
Hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy.
Remote or Hybrid opportunity with occasional travel
A professional, dynamic, and supportive virtual environment fostering growth and development.
SPX Technologies is a supplier of engineered products and technologies for HVAC measurement markets.
