Prologis is hiring a Customer Experience Data Intern to support a pilot using agentic AI to organize and analyze customer feedback and operational data. The intern will validate AI outputs, identify customer themes, analyze survey data, research customer experience practices, and share findings through dashboards or visual summaries.
Responsibilities
Support a pilot using agentic AI to tag and analyze customer feedback and operational data, producing clear, actionable insights
Test and refine tagging logic, validate AI-generated outputs, and identify key themes and trends
Document findings and recommendations to help determine how to scale the approach
Analyze survey data and conduct external customer experience research
Explore new ways to collect feedback and create dashboards or visual summaries for business partners
Qualification
Required
Currently enrolled in an undergraduate program as a rising sophomore, junior, or senior, or currently enrolled in a graduate program
Experience using Microsoft Office applications, especially Excel, and familiarity with Qualtrics survey platform
Clear verbal and written communication skills
Ability to review information carefully, identify relevant findings, and communicate them clearly
Attention to detail and commitment to professionalism and integrity
Curiosity and a strong desire to learn and grow
Collaborative team player who contributes to a supportive team environment
Preferred
Coursework or project experience in customer experience, customer or market research, survey analysis, business, or data analytics
Coursework or project experience summarizing qualitative or quantitative feedback or conducting research to identify customer themes
Experience creating dashboards, charts, or other visual summaries of data
Coursework or project experience using AI to categorize, analyze, or summarize information
Creative mindset and openness to taking on new challenges
Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed
Exercises sound judgment, creative thinking, and accountability for outcomes
Benefits
For all full-time roles in the US: healthcare, dental, and vision insurance for employees and eligible dependents.
For all full-time roles in the US: 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation.
For all full-time roles in the US: PTO with a starting accrual of 22 days a year.
For all full-time roles in the US: paid holidays and volunteer time.
Prologis is an owner, operator, and developer of industrial real estate, logistics, and supply chain.
