Travelers is one of the best property casualty insurers in the industry, committed to customer care and innovation. The Customer Experience Data and Analytics internship focuses on conducting analysis and building dashboards to understand trends and opportunities related to customer experience.
Responsibilities
Utilize customer and market data to identify challenges and create actionable solutions using a blend of business and technical skills.
Identify, integrate, and structure complex data flows.
Design and conduct explanatory analysis at the right level of complexity to produce relevant results for the business.
Provide qualitative and quantitative data support to ensure accuracy of metrics.
Validate, manipulate, and perform data analysis tasks.
Collaborate with team members on projects as directed.
Be prepared to work with relational databases, reporting systems, discovery tools, or pilot new proofs of concept.
Perform other duties as assigned.
Qualification
Required
Cumulative GPA of 3.0 or greater.
Obtained or pursuing a STEM (Science, Technology, Engineering or Math) bachelor’s or master’s degree required.
Legally authorized to work in the United States now and in the future.
Related internship/data work experience.
Accountability: Strong track record of taking ownership and responsibility for actions and outcomes, performance, and results.
Analytical and Critical Thinking: Demonstrated aptitude in identifying current or future problems or opportunities, analyzing data, synthesizing and comparing information to understand issues, identifying cause/effect relationships and exploring alternative solutions to support sound decision making.
Change Management/Resilience: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
Customer Focus: Proven customer service skills with the ability to provide service excellence to internal or external clients.
Emotional Intelligence: Demonstrated track record of self and social awareness, empathy and balances confidence with humility.
Interpersonal: Excellent communication skills with the ability to actively engage with others while maintaining a positive attitude.
Judgment/Decision Making: Capability of exercising sound judgment, making decisions and committing to a position.
Leveraging Differences: Proven capacity to works with and include people from different backgrounds, experiences, cultures, races, etc. and view those differences as assets to be leveraged to accomplish business goals and objectives.
Relationship Management: Strong relationship management skills including the ability to seek out, build, foster and maintain productive relationships, networks or alliances to meet goals and achieve results.
Teamwork: Ability to work together in situations when actions are interdependent, and a team is mutually responsible to produce a result.
Work Ethic: Possession of a strong drive to do what it takes to get the job done; inquisitive and demonstrates a strong willingness to learn.
Preferred
SQL experience strongly preferred, experience with dashboarding, scorecard, or reporting tools a plus.
Python and/or SAS literacy.
Benefits
Performance-based cash incentive awards
Comprehensive benefit programs
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
