Staples is a business to business company seeking fresh talent with innovative ideas for their internship program. The CRM & Data Analytics Intern will perform data management, user support, documentation, and assist in reporting and analytics to support business decision-making.
Responsibilities
Data Management and Quality Control Perform data entry, cleansing, and import/export tasks to ensure data accuracy and integrity
User Support and Troubleshooting Provide basic support to end-users by answering questions, guiding them through standard Salesforce processes, and assisting with login and navigation issues
Troubleshoot and resolve issues related to Salesforce functionalities, user permissions, and data access
Documentation and Process Improvement Document Salesforce workflows, procedures, and processes to streamline support and usage
Create and manage cases for internal assistance requests, accurately categorizing and documenting issues to enhance resolution tracking
Reporting and Analytics Assist in the creation and maintenance of reports and dashboards to facilitate analytics and support business decision-making
Qualification
Required
Pursuing a bachelor's degree in Business, Business Analytics, Information Systems, Data Analytics, or a related field
Must be a rising junior, graduating in May 2027, enrolled as a full-time student carrying a minimum of 12 college credits
Proficiency in Salesforce administration, including user management, permissions, workflow automation, and familiarity with Salesforce objects, reporting, and dashboards
Basic understanding of SDLC, agile methodologies, and experience with ticketing or case management systems
Strong analytical and problem-solving skills with attention to detail and an interest in data analysis
Collaborative – able to build partnerships and work collaboratively with others to meet shared objectives
Customer Focused – able to identify and understand internal or external customer needs and interests and deliver customer-centric solutions
Inclusive – dedicated to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures
Innovative – develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions
Self-Developer – actively seeks new ways to grow and be challenged using both formal and informal development channels
Preferred
Enjoy working in teams and being highly communicative
Able to multitask and be flexible to new initiatives
Basic knowledge of Salesforce
Benefits
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
