C-FIN-275 Software Engineering Intern, AI, Automation and Business Intelligence
Montreal, QC
Internship
Hybrid
Intern
CAE is a technology company focused on simulation, training, and mission readiness. The Software Engineering Intern will support the Global Finance Systems and Support team by developing AI-powered Copilot agents, automating business processes, enhancing SharePoint portals, integrating Azure DevOps, creating Power BI reports, and improving knowledge management.
Responsibilities
Contribute to the design and enhancement of AI-powered Copilot agents for business users and support teams
Help connect AI and search experiences to key knowledge sources, including SharePoint documentation, training materials, support procedures, Azure DevOps work items, solution repositories and knowledge base articles
Improve self-service capabilities by helping users find known solutions, troubleshooting guides, FAQs and previously resolved support issues
Support feedback analysis and knowledge management practices to improve AI responses over time
Develop, maintain and optimize Power Automate workflows supporting Global Finance Support operations
Automate business processes between SharePoint, Azure DevOps, Microsoft 365 and other enterprise systems
Design solutions that reduce manual effort and improve service delivery
Troubleshoot and enhance existing workflows to improve scalability, performance and reliability
Create automated approval processes, notifications, escalations and status-tracking mechanisms
Develop and enhance SharePoint-based business applications and service request portals
Improve the usability, navigation and overall user experience of existing portals
Implement new features supporting request management and operational workflows
Develop forms, dashboards and interfaces that strengthen self-service capabilities
Ensure information stored in SharePoint can be efficiently leveraged by AI-powered solutions
Develop and maintain integrations between SharePoint and Azure DevOps
Automate the synchronization of requests, tickets, status updates, approvals and workflow activities
Assist in developing solutions that allow AI tools to reference historical support tickets and issue resolutions
Support process improvements related to support request management and software lifecycle activities
Design and develop Power BI dashboards and operational reports that provide visibility into support workload, ticket aging, request volumes, service performance, open requests and the impact of automation and AI initiatives
Build reports using information captured in SharePoint, Azure DevOps and other business systems
Create reporting solutions that support operational and management decision-making
Help establish and maintain centralized repositories of support knowledge and best practices
Identify opportunities to use AI, automation and analytics to improve support efficiency
Assist in documenting solutions, workflows, development standards and operational procedures
Support initiatives aimed at reducing repetitive support requests through improved access to knowledge
Qualification
Required
This position is exclusively open to students pursuing a university degree
* Basic programming knowledge and a strong interest in software development, automation, AI, analytics or enterprise applications
* Strong analytical and problem-solving skills
* The ability to learn new technologies quickly and collaborate with business and technical teams
* A curious, organized and collaborative approach, with an interest in working as part of a team in a professional environment
* Proficiency in English, which is required for collaboration in a global finance environment
* The ability to meet security clearance and system-access authorization requirements throughout the internship
* Currently pursuing a bachelor's degree in Software Engineering, Computer Science, Data Analytics, Information Systems or a related field
* Completion of at least one to two years of undergraduate studies
**Location of the internship is Montreal**
**Internship will be carried out in hybrid mode (2 days/week minimum)**
All applicants must be legally entitled to work in Canada and must meet the requirements of the Canadian Controlled Goods Program (CGP)
Preferred
* French is considered a strong asset, particularly when interacting with local stakeholders in Montréal
* Microsoft Power Platform, including Power Automate, Power Apps and Power BI
* SharePoint Online, Microsoft 365, Azure DevOps or Copilot Studio
* Data modelling, business intelligence, analytics or dashboard development
* AI fundamentals, prompt engineering, knowledge management, or search and retrieval technologies
* Academic, personal or professional projects involving programming, system integration, automation or data visualization
Benefits
Flexible schedules and work from home policy
Open concept workspace
Opportunity to work on a variety of projects on a multidisciplinary team
Possibility of permanent employment/extension
STM access on campus
Free parking on site for cars and bikes
Running club and sports activities
Changing rooms and showers
Panoramic terrace open during Summer and Fall
For all interns hired, we will reimburse the internship costs for up to $250 per intern upon presentation of supporting documents.
Mentorship from experienced professionals in enterprise software development, system integration, analytics and automation.
Internship will be carried out in hybrid mode (2 days/week minimum)
CAE provides simulation and modeling technologies and integrated training solutions for the civil aviation industry.
