TikTok is the leading destination for short-form mobile video, and they are seeking a Strategy Product Manager Project Intern to assist in optimizing content safety systems. The intern will engage in impactful projects, support product design and execution, and contribute to enhancing user trust through effective moderation workflows.
Responsibilities
Assist in the optimization and revamp of the Human Moderation queue, supporting product design and execution across task allocation, priority management, processing efficiency, and moderator experience improvement in manual review workflows
Assist in building and refining metric frameworks related to review efficiency, review quality, and operational collaboration; continuously monitor performance and support strategy iteration based on outcome evaluation
Participate in the analysis, design, and iteration of LIVE Safety product features and workflows, contributing to stronger content safety governance capabilities and a more trustworthy user experience
Identify risk points, workflow bottlenecks, and product opportunities within moderation systems through data analysis, case studies, and business feedback
Qualification
Required
Able to commit to working for 5 days a week for at least 6 months
Currently pursuing an undergraduate/master degree in computer science, analytics, Information Technology/System or other related discipline
Foundational understanding of safety, product management or product design, demonstrated through coursework, projects, or internships
Basic technical proficiency with analytical tools and data sense gained through coursework, projects, or relevant experience
Good communication skills, able to communicate with cross-functional teammates to clarify pipeline design or SOP training
Preferred
Experience on Trust & Safety, moderation, LIVE or risk control
Exposure to AI/ML-driven detection or recommendation systems, including an understanding of their limitations in adversarial or real-time contexts
Benefits
Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
Interns who are not working 100% remote may also be eligible for housing allowance.
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
