TikTok is the leading destination for short-form mobile video, and they are seeking an Issue Discovery Operation Intern for their Content Ecosystem team. The intern will assist in identifying potential ecosystem issues and support the development of methodologies for issue discovery while gaining practical experience in a dynamic environment.
Responsibilities
Assist in TikTok ecosystem issue discovery operations, supporting the identification of potential ecosystem issues and collaborating with cross-functional teammates in the resolution process
Support the Development of Issue Discovery Methodology and Metrics: Participate in the design and implementation of basic issue discovery methodologies, including steps for identification, classification, and resolution. Learn to apply existing frameworks and help refine metrics to evaluate solution effectiveness under guidance
Conduct Preliminary Trend Analysis and Issue Investigation: Use data analysis tools (with training) to assist in identifying potential content quality and experience issues. Support the analysis of issue trends and root causes, contributing ideas for process improvements and collaborating with cross-functional teams to implement basic preventive measures
Qualification
Required
Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline
Fast learner who is self-motivated and results-oriented
Strong logical thinking, with a passion for exploring the root causes of problems and solving them systematically
High sensitivity to content and cultural dynamics, with a good understanding of internet industry trends and regulatory landscapes
Preferred
Data Skill : Proficiency in SQL and report generation
Good sense and understanding of ecosystem and content
Responsible and tenacious, can turn ambiguous problems into clear solutions; long-term value oriented
Create Basic Reports and Visualizations: Develop simple reports and visualizations to present analysis findings and trends, with guidance from senior team members. Ensure information is clear and supports team decision-making
Engage in Collaborative Problem-Solving: Learn to build collaborative relationships across teams, contributing to problem-solving through communication. Use basic interpersonal skills to participate in collective problem-solving and assist in tracking issue resolution progress using designated tools or platforms
Benefits
Day one access to health insurance
Life insurance
Wellbeing benefits
10 paid holidays per year
Paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year)
Interns who are not working 100% remote may also be eligible for housing allowance.
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
