United Airlines is a leading airline company that offers internships, co-ops, and full-time opportunities for early career professionals. The Intern, Business Analyst will support data analytics initiatives and product development within the Onboard Digital Experience team, collaborating with various stakeholders to enhance the customer experience onboard flights.
Responsibilities
Partner with Data Analytics on platform performance reports and dashboards to track against program KPIs
Support data infrastructure integration by tracking and documenting detailed decisions and action items, and promptly follow up and hold responsible owners accountable to agreed-upon deadlines
Support product requirement definition, documentation and communication to ensure alignment across teams
Support product development through on-ground and inflight testing (may include domestic and/or international travel) while also identifying and triaging pre-production and post-production issues through resolution
Serve as support staff for the IFE program including deliverable tracking, general project management, and cross-functional communication with internal teams and external partners
Qualification
Required
Must be a current undergraduate/graduate student pursuing a degree in Business, Data Analytics, Information Systems, Engineering, Product Management, or a related field graduating between Fall 2026 through Spring 2028
Familiarity with data visualization tools, documentation platforms, or wireframing tools is a plus
Comfortable working in cross-functional, fast-paced environments
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Willingness to travel and participate in in-flight testing activities
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
Preferred
Interest in aviation or product development
Previous project management
Previous experience in digital, media or entertainment industries
Strong interpersonal skills with the ability to develop effective working relationships and collaborate with all levels of the organization
Benefits
Medical
Dental
Vision
Life
Accident & disability
Parental leave
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Flight privileges
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
