Digital Field Engagement Internship - Irving, TX (Summer 2027)
Irving, TX
Internship
Onsite
Intern
Builders FirstSource is a supplier of building materials, value-added components, and building services to the professional market. This internship supports digital transformation and adoption of the myBLDR platform by connecting field teams with digital product teams, translating operational needs into technology solutions, and analyzing feedback and adoption data. The role also contributes to communication, change management, stakeholder engagement, and digital product improvement initiatives.
Responsibilities
Act as a liaison between field teams and digital product teams, ensuring feedback, needs, and challenges are clearly communicated and understood
Translate technical concepts, product enhancements, and digital capabilities into clear, user-friendly messaging for field employees
Build relationships with field stakeholders to encourage engagement, trust, and adoption of digital tools and processes
Support initiatives designed to increase adoption and utilization of the myBLDR digital platform
Conduct outreach and engagement activities with field teams within an assigned market area
Gather, organize, and analyze user feedback, adoption data, and operational insights to identify opportunities for improvement
Identify barriers to digital adoption and recommend solutions to improve user experience and engagement
Translate field feedback into actionable product recommendations and business requirements
Collaborate with cross-functional teams, including Digital, IT, Product Management, Sales, and Operations, to support project goals
Assist with communication and change management initiatives that drive digital transformation throughout the organization
Identify and share adoption success stories, best practices, and improvement opportunities across assigned markets
Participate in team meetings, brainstorming sessions, and project planning discussions
Assist with various projects in support of the Digital Field Engagement team
Develop and present findings, recommendations, and measurable outcomes at the conclusion of the internship**
Qualification
Required
Must be actively pursuing a Bachelor's degree in Information Technology Management or a related field with a general understanding of business and digital technology
Open to students at any academic level (Freshman, Sophomore, Junior, Senior, or Graduate Student)
Interest in digital transformation, technology adoption, business operations, and customer engagement
Ability to work independently while managing multiple priorities in a collaborative environment
Excellent verbal, written, presentation, and interpersonal communication skills
Ability to communicate effectively with both technical and non-technical audiences
Strong relationship-building, stakeholder management, and influencing skills
Ability to simplify complex information and drive understanding, engagement, and adoption
Comfortable interacting with field personnel, business leaders, product managers, and technology teams
Strong listening, analytical, and problem-solving skills
Understanding of change management concepts, organizational transformation, and user adoption strategies
Project management and organizational skills
Initiative, adaptability, and a willingness to learn in a fast-paced environment
Preferred
GPA of 3.0 or higher preferred
Demonstrated ability to communicate complex ideas clearly through presentations, reports, coursework, projects, or leadership activities
Experience building collaborative relationships with diverse stakeholders
Interest in serving as a bridge between business users and technology teams
Ability to translate user feedback and operational challenges into business requirements and product recommendations
Strong facilitation, storytelling, and influencing skills
Data analytics and reporting experience through coursework, projects, or internships
Understanding of change management principles and organizational adoption practices
Ability to collect, analyze, and synthesize information into actionable recommendations
Passion for technology, digital platforms, business process improvement, and helping users adopt new tools successfully
Benefits
Tools, training, and resources needed to perform the internship
Builders FirstSource provides professional class building materials and services to homebuilders and remodelers.
