Motorola Solutions is a leader in mission-critical communications products and solutions for Public Safety users worldwide. The Customer Engagement intern will work closely with various departments to ensure a seamless customer experience and directly impact the company's growth by fostering customer loyalty.
Responsibilities
Analyze customer feedback and data to identify trends and insights
Collaborate with marketing, sales, and customer service teams
Create and manage customer loyalty programs
Monitor and report on the effectiveness of engagement initiatives
Develop and maintain customer personas
Conduct regular customer satisfaction surveys
Identify opportunities for improving the customer experience
Manage customer communication channels
Organize customer events and webinars
Develop content for customer engagement activities
Handle customer complaints and issues promptly
Track and analyze customer engagement metrics
Work with product teams to incorporate customer feedback
Develop strategies to re-engage inactive customers
Plan, organize, and initiate new processes and manage and/or update these processes
Develop business cases for new products and solutions
Collaborate with partners internally and externally to find mutually beneficial solutions
Take ownership of issues and drive resolution
Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales
Qualification
Required
Bachelor's or Master's degree in Business, Engineering, or an allied discipline
Must graduate on or after December 2026
Must be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students)
Preferred
Benefits
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
