Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. The Customer Engagement co-op will work closely with various departments to ensure a seamless and positive customer experience, directly impacting the company's growth by fostering long-term customer loyalty and advocacy.
Responsibilities
Analyze customer feedback and data to identify trends and insights.
Collaborate with marketing, sales, and customer service teams.
Create and manage customer loyalty programs.
Monitor and report on the effectiveness of engagement initiatives.
Develop and maintain customer personas.
Conduct regular customer satisfaction surveys.
Identify opportunities for improving the customer experience.
Manage customer communication channels.
Organize customer events and webinars.
Develop content for customer engagement activities.
Handle customer complaints and issues promptly.
Track and analyze customer engagement metrics.
Work with product teams to incorporate customer feedback.
Develop strategies to re-engage inactive customers.
Plan, organize, and initiate new processes and manage and/or update these processes.
Develop business cases for new products and solutions.
Collaborate with partners internally and externally to find mutually beneficial solutions.
Take ownership of issues and drive resolution.
Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales.
Qualification
Required
Bachelor's or Master's degree in Business, Engineering, or an allied discipline.
Must graduate on or after December 2025.
Must be a US Citizen, permanent resident or be an MS student with work authorization (F1 Visa on CPT accepted only for masters-level students).
Excellent communication and interpersonal skills.
A strategic mindset.
A passion for improving customer relationships.
Preferred
Benefits
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
