Delta Air Lines is seeking a Product and Brand Experience Co-Op to support teams designing, delivering, and improving customer and employee experiences across the travel journey. The role may involve research, problem solving, project planning, storytelling, communications, analytics, product strategy, and cross-functional initiatives across onboard experiences, service excellence, and inflight entertainment and connectivity.
Responsibilities
The Product & Brand Experience Co-Op will support teams responsible for designing, delivering, and continually improving experiences for Delta customers and employees
Working across various moments of the travel journey, co-ops may contribute to research, problem solving, project planning, storytelling, communications, and cross-functional initiatives that help shape products and experiences aligned to Delta's brand and customer expectations
Designs and delivers onboard products and amenities that enhance the customer journey and bring the Delta brand to life
The team leads the development of experiences such as bedding, amenity kits, and other onboard offerings that create consistency, comfort, and moments of delight
Designs and manages Delta's onboard food and beverage experience
The team drives culinary innovation, product strategy, quality standards, and operational execution to deliver a memorable dining experience at every stage of the journey
Oversees the strategy, development, and lifecycle management of Delta's frontline employee uniforms
The team partners with suppliers, operational stakeholders, and employee groups to deliver high-quality products that support both brand and employee needs
Designs and evolves customer experiences across key travel journey touchpoints
The team develops service standards, communications, learning programs, and operational processes that help ensure a consistent and elevated Delta experience
Leads customer engagement strategies across Delta Sync Wi-Fi and Delta Sync Seatback
The team develops content, offers, partnerships, analytics, and personalization strategies that increase customer engagement and support business performance
Shapes the future of Delta's seatback entertainment experience
The team develops product strategies, conducts research and testing, and manages enhancements that deliver innovative onboard entertainment experiences
Manages Delta's onboard Wi-Fi products from strategy and innovation through implementation and performance optimization
The team works closely with technology partners and uses customer insights and analytics to continuously improve the connectivity experience
Qualification
Required
Undergraduate student pursuing a bachelor's degree in Business, Marketing, Customer Experience, Product Management, Design, Communications, Journalism/Public Relations, Hospitality, or a related field within a four-year degree program
Experience with research, data analysis, presentation development, project coordination, and/or communications through coursework, student organizations, internships, or other relevant experiences
Demonstrates strong organizational skills, attention to detail, and the ability to manage competing priorities in a dynamic environment
Collaborative team player who embraces continuous improvement and enjoys solving problems with cross-functional partners
Strong organizational, project management, and verbal/written communication skills
Proficiency in Microsoft PowerPoint, Word, and Excel; experience with SharePoint and OneDrive is preferred
Demonstrates curiosity about customer and employee experiences and a passion for improving products, services, and processes
Willingness and ability to adapt quickly, learn new skills, and embrace new challenges
Consistently prioritizes the safety and security of self, others, and personal data
Embraces diverse people, perspectives, and working styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and authorized to work in the United States
Preferred
Benefits
Three alternating full-time work rotations: Spring 2027, Fall 2027, and Summer 2028
Meaningful educational and professional experience
Approximately one year of professional experience and exposure to customer and employee experience-focused teams across Delta's Marketing & Product organization
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
