Campus Undergraduate Summer Internship Program - 2027 Digital Product Management, Enterprise Technology Services- Phoenix, AZ
Phoenix, AZ
Internship
Hybrid
$24.05/hr - $63/hr
Intern
American Express is a financial services company seeking an Associate Digital Product Management Intern for its Enterprise Technology Services organization. The intern will support product requirements, customer research, Agile delivery, roadmap planning, risk management, metrics analysis, and continuous improvement across enterprise technology initiatives.
Responsibilities
Support Product Managers and delivery teams in defining, refining, and prioritizing product requirements, features, user stories, acceptance criteria, and support documentation
Assist with customer discovery, stakeholder interviews, user research activities, usability testing, and analysis of feedback to help inform product decisions
Collaborate with engineering, design, analytics, risk, security, operations, and business teams to support product delivery and technology initiatives
Support Agile Release Train, backlog refinement, sprint planning, demos, retrospectives, and other Agile ceremonies with guidance from peers and leaders
Monitor risks, dependencies, capacity considerations, and impediments to delivery; escalate issues that may require decisions or support from senior product, delivery, or engineering leaders
Facilitate or document technical discussions related to architectural approach, system design, roadmap tradeoffs, delivery readiness, and implementation planning
Create, consolidate, and analyze portfolio, release train, product, and team-level metrics to provide insights into delivery progress, execution quality, risks, and key decisions needed
Support product and engineering teams in building implementation roadmaps, managing cross-functional dependencies, and preparing leadership updates on delivery status
Identify opportunities to improve delivery processes, redesign process flows, strengthen documentation practices, and support continuous learning across teams
Qualification
Required
* Currently enrolled in a full-time Bachelor's degree program (software engineering, business, MIS, Business Analytics)
* Demonstrated interest in technology, product management, digital products, customer experience, Agile delivery, or technology program delivery
* Strong analytical and problem-solving skills with the ability to evaluate information, identify patterns, and distill complex topics into clear recommendations
* Strong written and verbal communication skills with the ability to explain ideas clearly and concisely
* Ability to collaborate effectively in a team environment and build relationships with cross-functional partners
* Familiarity with customer journeys, user-centered design, feature prioritization, product strategy, roadmap planning, requirements definition, user stories, and launch readiness
* Understanding of AI concepts, including prompt design, model capabilities and limitations, responsible AI practices, human-in-the-loop review, and AI output evaluation
* Experience using tools such as JIRA, Confluence, Miro, Figma, Excel, PowerPoint, Tableau, Power BI, or similar platforms
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
Preferred
* Bachelor's degree candidates with an expected graduation date between December 2027 and June 2028
* Experience in product management, technology delivery, digital products, customer experience, payments, or emerging technology
* Support Software Development Life Cycle (SDLC), change management, and release management activities to help teams deliver responsibly, securely, and consistently
* Knowledge of Agile, SAFe, Lean, Scrum, Kanban, PI planning, retrospectives, dependency management, risk tracking, and delivery metrics
* Awareness of technical product and platform concepts such as APIs, internal tools, system design discussions, SDLC practices, change management, release management, and implementation roadmaps
* Ability to use customer insights, product metrics, dashboards, KPI tracking, experimentation, and operational data to support evidence-based product decisions
* Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence
* Experience using AI enabled product and delivery practices, including generative AI, AI agent-enabled collaboration tools, intelligent automation, AI-generated documentation validation, responsible AI usage, and human in the loop review
* Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence
* Strong communication, collaboration, organization, analytical thinking, learning agility, and attention to detail
* Demonstrated resilience, proactive problem solving, curiosity, ownership, optimism in changing circumstances, and comfort challenging the status quo respectfully
Benefits
Sign-on bonus
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
