AI Agent Product Manager Intern (TikTok-Product Infrastructure-Customer Service Platform) - 2027 Summer
San Jose, CA
Internship
Onsite
$35/hr - $35/hr
Intern
TikTok is the leading destination for short-form mobile video, and they are seeking an AI Agent Product Manager Intern for their Customer Service Product team. The role involves designing AI agent capabilities for customer service, defining data metrics to evaluate business performance, and conducting user research to enhance service experiences.
Responsibilities
Design and iterate on AI agent capabilities for customer service — including agentic architecture, conversation strategy, knowledge/SOP integration, and tool use — to help AI resolve user issues end-to-end
Define clear and precise data metrics (e.g., resolution rate, service quality score, user satisfaction) to best represent business performance, and incorporate data, AI-based evaluation, research, and market analysis to shape product design
Dive deep into user needs and pain points in support scenarios, conduct user research and case analysis to conceptualize and build delightful service experiences on TikTok through continuous iteration and experimentation
Qualification
Required
Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline
Strong interest in AI/LLM applications; understanding of how large language models and AI agents work
Clear and effective communication skills, particularly in collaboration with various teams
Empathy for TikTok users, with the ability to translate user pain points in support scenarios into product solutions
Ability to thrive in a fast-paced environment and adapt to changing priorities and needs
Preferred
Hands-on experience building with LLMs or AI agents (e.g., prompt engineering, RAG, tool calling, agent frameworks), through coursework, research, internships, or personal projects
Knowledge of relevant tools and technologies for data analysis, user research, and product management (e.g., SQL, A/B testing, evaluation design)
Benefits
Day one access to health insurance
Life insurance
Wellbeing benefits
10 paid holidays per year
Paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year)
Interns who are not working 100% remote may also be eligible for housing allowance
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
