eCommerce Operations Intern (2026 Semester 2) - Generation H
Manhattan, NY
Internship
Onsite
$20/hr - $20/hr
Intern
Hermès is a renowned luxury brand that has been dedicated to craftsmanship and excellence since 1837. The eCommerce Operations Intern will assist the team in optimizing the digital platform and enhancing customer experience through various operational tasks and projects.
Responsibilities
Assist with order monitoring
Work closely with the Manager of e-Commerce Operations on compiling ideas for development of a dashboard to analyze key metrics to order flow
Audit and update omnichannel services including Store Locator and Product Locator
Maintain documentation on product personalization and track made-to-order items
Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support
Perform regular reviews of client communication shared in FAQs. Report updates to the web-contribution team and see through to completion
Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices
Execute all other duties assigned by the Manager
Qualification
Required
Previous Operations and/or Customer Service experience helpful
Excellent written and verbal skills; polite and professional phone manner
Proven ability to multitask
High level of attention to detail
Solid knowledge of Microsoft Office & PowerPoint
Preferred
Benefits
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.
