eCommerce Client Relations Intern (2025 Semester 2) - Generation H
New York, NY
Internship
Onsite
$20/hr - $20/hr
Intern
Hermès is a family-owned French house that has been creating high-quality objects since 1837. As an eCommerce Client Relations Intern, you will support the Hermes.com team with customer service and operational tasks, gaining valuable experience in back-office operations for eCommerce Customer Service.
Responsibilities
Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking
Extract KPIs and statistics to support team Managers and Specialists with reporting analysis
Support with delivery of important information through communications across various platforms
Compile documentation for FedEx claim emails to correct inventory
Support the Client Relations team with the processing of refunds and exchanges
Follow up on tickets requiring action for pending returns, after sales issues, etc.
Assist with Hermes.com customer service needs including thorough research for escalation resolution in addition to weekly analysis of client interaction trends
Perform internal quality assurance checks and competitive analysis with other luxury contact centers to identify training opportunities and share feedback with direct Manager
Aid Training team in scheduling educational events and crafting additional learning materials as needed
Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices
Execute all other duties assigned by Manager
Qualification
Required
Excellent written and verbal skills; polite and professional phone manner
Proven ability to multitask
High level of attention to detail
Solid knowledge of Microsoft Office & PowerPoint
Preferred
Previous Operations and/or Customer Service experience helpful
Benefits
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.
