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CT - Hartford

Internship

Hybrid

$23/hr - $25/hr

Intern

Travelers is one of the best property casualty insurers in the industry, committed to taking care of customers and communities. The Customer Experience Data and Analytics internship aims to develop self-motivated individuals passionate about analytics, focusing on conducting analysis and building dashboards to enhance customer experience insights.

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Responsibilities

Utilize customer and market data to identify challenges and create actionable solutions using a blend of business and technical skills.
Identify, integrate, and structure complex data flows.
Design and conduct explanatory analysis at the right level of complexity to produce relevant results for the business.
Provide qualitative and quantitative data support to ensure accuracy of metrics.
Validate, manipulate, and perform data analysis tasks.
Collaborate with team members on projects as directed.
Be prepared to work with relational databases, reporting systems, discovery tools, or pilot new proofs of concept.
Perform other duties as assigned.

Qualification

Required

Cumulative GPA of 3.0 or greater.
Related internship/data work experience.
SQL experience strongly preferred, experience with dashboarding, scorecard, or reporting tools a plus.
Python and/or SAS literacy.
Accountability: Strong track record of taking ownership and responsibility for actions and outcomes, performance, and results.
Analytical and Critical Thinking: Demonstrated aptitude in identifying current or future problems or opportunities, analyzing data, synthesizing and comparing information to understand issues, identifying cause/effect relationships and exploring alternative solutions to support sound decision making.
Change Management/Resilience: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
Customer Focus: Proven customer service skills with the ability to provide service excellence to internal or external clients.
Emotional Intelligence: Demonstrated track record of self and social awareness, empathy and balances confidence with humility.
Interpersonal: Excellent communication skills with the ability to actively engage with others while maintaining a positive attitude.
Judgment/Decision Making: Capability of exercising sound judgment, making decisions and committing to a position.
Leveraging Differences: Proven capacity to works with and include people from different backgrounds, experiences, cultures, races, etc. and view those differences as assets to be leveraged to accomplish business goals and objectives.
Relationship Management: Strong relationship management skills including the ability to seek out, build, foster and maintain productive relationships, networks or alliances to meet goals and achieve results.
Teamwork: Ability to work together in situations when actions are interdependent, and a team is mutually responsible to produce a result.
Work Ethic: Possession of a strong drive to do what it takes to get the job done; inquisitive and demonstrates a strong willingness to learn.
Obtained or pursuing a STEM (Science, Technology, Engineering or Math) bachelor’s or master’s degree required.
Legally authorized to work in the United States now and in the future.