Heading

Madison, WI

Internship

Onsite

$35K/yr - $56K/yr

Intern

Exact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. The Commercial Customer Experience (CX) Analytics Intern will support the commercial analytics team by designing and evaluating A/B tests, reporting on customer experience initiatives, and visualizing results to improve customer experience effectiveness.

Apply Now

Responsibilities

Query and analyze data to provide insights into customer experience performance, preparing regular reports and presentations summarizing findings.
Support the development and enhancement of Tableau dashboards for optimal user experience. Ensure customer experience teams can easily access and interpret performance metrics.
Design and evaluate customer experience A/B tests to improve operational metrics and customer satisfaction
Identify growth opportunities by assessing customer experience team performance against key benchmarks and recommending areas for improvement.
Collaborate with cross-functional teams, including CX and commercial analytics, to provide actionable insights and recommendations.
Apply strong analytical and problem-solving skills to interpret data and generate insights for improvement.
Display effective communication skills to convey analysis results and recommendations to the customer experience and analytics teams.
Display unwavering attention to detail to ensure accuracy in data analysis and reporting.
Support the development of user guides and documentation for dashboards to assist in user inquiries and dashboard troubleshooting.
Exercise the ability to work independently and as part of a team in a dynamic environment, showing flexibility and initiative.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Maintain regular and reliable attendance.
Ability to act with an inclusion mindset and model these behaviors for the organization.
Ability to work designated schedule.
Ability to work nights and/or weekends, as needed.
Ability to work overtime, as needed.
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.
Ability to work on a computer and phone simultaneously.
Ability to use a telephone through a headset.

Qualification

Required

Bachelor’s Degree in a relevant field such as Marketing, Data Science, Analytics, Business, or a related field.
Currently enrolled in a Master’s Degree program, preferably in Analytics, Data Science, Business, or an MBA program with a focus on marketing or sales.
Proficiency in SQL for querying and analyzing data.
Experience with Python programming for data analysis and modeling.
Familiarity with Tableau or other data visualization tools.
Strong analytical and problem-solving skills.
Ability to work independently and in a team, with strong collaboration and communication skills.
Proficiency in Microsoft Office programs, including Excel (for data analysis, pivot tables, and reporting), PowerPoint (for creating presentations), Word (for documentation), and Outlook (for communication and calendar management).
Demonstrated ability to perform the essential duties of the position with or without accommodation.
Authorization to work in the United States without sponsorship.

Preferred

Experience with Tableau for visualizing performance data.
Previous internship or project experience in sales analytics, marketing, or commercial operations.
Experience or coursework in predictive modeling or advanced analytics for customer experience data.
Understanding of SQL and Python for data querying and analysis.

Benefits

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage

Exact Sciences is the developer and manufacturer of Cologuard, a non-invasive screening test for the early detection of colorectal cancer.

Glassdoor