Print & Post (P&P) Operations & Data Analyst Intern / Co-op
Waterloo, ON
Internship
Hybrid
CA$44K/yr - CA$73K/yr
Intern
Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Print & Post (P&P) Operations & Data Analyst Intern/Co-op will be responsible for managing data related to print and mail jobs, collaborating with stakeholders, and developing dashboards for reporting and insights.
Responsibilities
Collect, validate, and document detailed information on enterprise print and mail jobs across multiple business units
Build and maintain a centralized inventory including: Business ownership and purpose, Job type, volume, and frequency, Regulatory or compliance considerations (as applicable)
Capture and standardize job-level specifications, including: Materials (paper types, envelopes, inserts, finishing), Print requirements (color, format, finishing specifications), Fulfillment and distribution methods
Ensure consistency, completeness, and accuracy across all documentation
Engage with internal stakeholders and external vendors to: Understand production workflows and timelines, Validate job specifications and frequency, Identify gaps, inconsistencies, or opportunities for improvement
Support documentation of vendor-specific processes and workflows
Structure and maintain datasets in Excel and SharePoint
Ensure strong data governance practices, including version control and data quality validation
Support data cleansing, normalization, and preparation for reporting
Support the design and development of Power BI dashboards to: Visualize job inventory, volumes, and trends, Provide visibility into materials usage and vendor distribution, Translate raw data into clear, actionable insights for operational and leadership audiences
Assist in building reporting views to support decision-making and transformation tracking
Operate effectively in a hybrid work environment, balancing independent work and team collaboration
Demonstrate the ability to: Work autonomously with minimal supervision, Stay aligned with evolving priorities and requirements, Manage workload and consistently meet deadlines, Maintain regular communication to ensure progress and alignment
Identify opportunities to improve data capture, workflow efficiency, and reporting capabilities
Propose enhancements to data structure, inventory tracking, and dashboard design
Contribute to broader initiatives such as digital adoption and print optimization
Qualification
Required
Strong attention to detail and accuracy
Excellent organizational and time management skills
Ability to work both independently and in a team environment
Proven ability to manage multiple priorities and meet deadlines consistently
Resourceful problem-solving mindset
Proficiency in Microsoft 365 tools, particularly: Excel (data structuring, formulas, pivot tables preferred), SharePoint (lists, document libraries)
Ability to interpret data and identify trends or inconsistencies
Strong verbal and written communication skills
Ability to clearly present information and insights
Curious, analytical, and detail-oriented mindset
Creative thinker with interest in improving processes and reporting
Self-motivated with strong accountability in a hybrid environment
Currently enrolled in a post-secondary program in: Business, Operations, Data Analytics, Information Systems, or related field
Experience with data analysis, reporting, or documentation is an asset
Interest in operations and data-driven transformation
Preferred
Power BI (preferred) – dashboards, data visualization, or reporting
Benefits
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
