7-Eleven Inc. is the world’s largest operator of convenience stores and is known for its innovation in the retail industry. The IT Field Manager Intern will act as a vital link between IT and Store Operations, focusing on improving and simplifying store processes and systems while gaining practical experience in various functional areas.
Responsibilities
Obtain knowledge of Store RIS System & how different application work by spending time in 7-Eleven store & working with dedicated IT Field Manager.
Analyze ServiceNow Case data to identify trends and opportunity stores in every regions for proactive monitoring & addressing root cause.
Review daily open network cases to ensure proper resolution process being followed to get issues resolved within reasonable time frame,
Work with assigned IT Field Manager to gain knowledge of cash report process from start to finish & get familiar with procedural cash report issues.
Participate in UAT (User Acceptance Testing) session for all new software/hardware in lab stores before production release.
Participate extensively in pilot phase of new software and hardware releases and ensures that system issues are reported timely and effectively to the project and support teams during pilot
Provide input into system development and procedures improvements through consultation with Operations and Store Support Center departments.
Work with Operations to address area specific solutions/procedures for unusual/"One-off" sales situations.
Maintain extensive understanding of how and why systems and applications work the way that they do in order to develop communications and address issues and issues within assigned regions/zones.
Serve as the business liaison and primary contact for all RIS and 7hub communications to and from the field regarding system functionality, design, rollout, and ongoing upgrades and enhancements.
Qualification
Required
Pursuing a degree (Bachelor’s or Master’s) in Computer Science, Computer Engineering or related technical field
Exceptional attention to detail, time management and prioritization skills
Ability to independently lead projects and collaborate with cross-functional colleagues
Understand of the RIS (Retail Information System) including POS, ISP. GOT, and Scanner functionality
Strong verbal and written communication skills; ability to communicate effectively across multiple stakeholders, including senior management
Strong problem resolution skills; able to provide solutions and recommendations for resolution
Excellent verbal and written communication skills.
Proficiency in Microsoft PowerPoint, Excel and other Microsoft Office applications
Preferred
Benefits
7-Eleven is a convenience retailer store with retails of food and beverage. It is a sub-organization of Seven & I Holding.
