Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience. The Operations Analytics co-op will support various functions within Technical Operations by analyzing performance metrics, developing reports, and identifying optimization opportunities. Responsibilities include measuring operational performance, conducting data analysis, and providing strategic support to improve key metrics.
Responsibilities
Measure current operational performance and/or customer satisfaction
Identify optimization opportunities to reduce injuries and security line wait times
Research, analyze and interpret operational data
Develop new reports and dashboards and automate existing ones
Perform reliability/root-cause analysis for parts and maintenance
Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
Seek operational improvements to reduce aircraft taxi time and flight time
Maintain, run and improve staffing models to support airport operations
Provide strategic and operational support and develop performance metrics and goals
Develop success factors and statistical evaluations of new procedures and systems
Qualification
Required
Students must be able to complete the below schedule while actively enrolled in school: Spring 2025, Fall 2025, Summer 2026
Undergraduate students in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree program
Must be available for three alternating semesters
Candidate is team oriented and highly supportive of continuous improvement methodologies
Strong organizational, project management, and verbal/written communication skills are essential
Proficiency in Microsoft Office Suite and data analysis tools and concepts
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Proficiency in Python, SQL or similar database query tool knowledge and Macro programming
Benefits
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
