TikTok is a leading destination for short-form mobile video, and they are seeking an Arbitration Strategy Project Intern for their US operation. The intern will engage in impactful projects, analyze data to identify issues in platform disputes, and support the improvement of service workflows.
Responsibilities
Analyze data and review user and merchant feedback to help identify common issues in platform disputes and support the team in improving processes
Assist in documenting and improving after-sales dispute guidelines and service workflows across different scenarios and categories
Support efforts to improve the overall platform experience by helping review policies, tracking feedback, and coordinating with cross-functional teams such as Product and Operations
Monitor key business metrics, flag potential issues or unusual trends, and assist in tracking follow-up actions and improvements
Qualification
Required
Currently pursuing an Bachelor's or Master's degree in Business, Management, Data Science or related major
Proven experience in operations, program, or project management, with hands-on experience in SOP development
Proven experience in analyze data and identify trends or insights to help support team decisions and process improvements
Proven experience with basic data analysis tools (e.g., Excel or dashboards) and ability to interpret data to support business needs
Proven skills in problem-solving and analytical thinking, with the ability to collaborate effectively with cross-functional teams
Proactive attitude with a willingness to learn, take ownership of tasks, and maintain awareness of potential operational risks
Preferred
Experience in LLM application is preferred, with enthusiasm for the application of AI in e-commerce services and an innovative spirit
Understand e-commerce platform rules, with relevant experience in strategic operations and service experience operations of large e-commerce platforms preferred
Benefits
Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
Interns who are not working 100% remote may also be eligible for housing allowance.
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
